A system report or other file containing a description of your computer's technical specification is required to submit this technical support request. When submitting a system report, please be aware that it may contain your personal information, like your computer name. Please consider reviewing and removing any personal information from the system report before submitting this file.

The detailed instructions on how to generate the report will be displayed under this message, once you select your operating system in the form above. Creating a GOG system report If you have installed the game using our.sh installer, open your default terminal emulator, and run the following commands (don 't forget to adapt the first command depending on the game and its location. Use TAB to auto-complete the location and prevent typos and mistakes, and RETURN key - 'Enter' - to confirm): cd /GOG Games/.your game./start.sh -sysrep The system report will be located in your Desktop folder. Please attach it to your support request using the 'Add file' button above.

1.4 If you're over 18, then welcome! If you're between 16 and 18, before we extend an equally warm welcome, please ask your parent or guardian to review and approve this Agreement on your behalf (because in some countries people under a certain age cannot legally enter into contracts like this Agreement). If you’re not 16 yet you cannot have a GOG account or use the GOG services because legally we cannot handle personal data of children without a special parental or guardian’s permission (but your parents/guardians are welcome to sign up themselves). 3.1 To buy GOG content from GOG services, and in some cases to play/use GOG content where our partners require use of a GOG account, you will need to set up a GOG account. This will involve creating a password (which is encrypted so we can’t access it) and a username, plus giving us (for identification purposes) your email address. Please make sure your login credentials are kept secure and your account is used properly. In your GOG Account settings you can also optionally set your country of residence, birthday and avatar.

Our Privacy Policy gives more detail about the information we collect from you and how we use it and protect it. 4.2 What we can tell you is that using any GOG game will require a computer, equipped with a mouse and keyboard (touchscreen controls are not supported), with an appropriate operating system (please refer to the relevant GOG product page) with all service packs and important updates installed on it.

All GOG games should be natively installed on a computer that meets or exceeds the minimum hardware and software specifications shown on the GOG product page. GOG games are not tested on virtual machine software and therefore we do not support playing through them. Here are the rules:. a) We (or any applicable publisher/partner) will set the conditions and requirements for your beta access. Providing and maintaining a beta, and who can use a beta, is at our discretion. b) You may be required to go through a registration process or other requirements to access the beta (and this may include you meeting eligibility criteria).

c) Betas will be time-limited and there may be extra contract requirements. d) The beta may involve temporary or permanent server/progress/content wipes, resets or amendments. e) The beta may be subject to confidentiality restrictions (which will be notified to you in advance if so). f) You may be invited to participate in a feedback process regarding the beta – this is totally optional but would be really valued. g) The beta is for your use and enjoyment, so you must not sell, loan or otherwise transfer it to anyone else. h) The point of you getting beta access is to allow you to try something new, but we would expect you to recognise that it will not be complete yet.

Therefore betas will be provided 'as is' without any additional promises from us or any liability on us if it is not complete or does not work fully or causes issues. Betas may not be totally feature-complete and there may be feature changes, modifications or removals during the beta. 6.7 If you receive Free Wallet or Bonus Codes when you buy GOG content but later decide to return that GOG content, then we think it’s fair for you to return the Free Wallet or Bonus Codes too. Therefore, we will: (i) remove from your GOG account any unused Free Wallet which you received because of that GOG content; (ii) if you have used any of that Free Wallet to purchase other GOG content, then we will deduct the amount of that used Free Wallet from your refund; and (iii) for Bonus Codes, we will terminate it or, if it has been redeemed for a GOG game, that game will be removed from your account. We stand by the simple truth that $1 does not equal 1€ - we are trying to apply fair conversion rates. In a perfect world we would apply the same method of pricing to all of the games we offer. However, things are a little bit more complicated, and there are some games in our catalogue that follow a different region-based pricing scheme.

However, we wouldn't be GOG.com if we didn't find a way to make it right by the users who end up paying relatively more for such titles. Here's where the Fair Price Package comes in! The Fair Price Package applies to all of the titles which we couldn't include in our standard pricing scheme.

If you end up paying more for a game in your local currency than its US price, we'll refund you the difference out of our own pocket. New 10pcs blue laptop sleeve case bag pouch store for mac. The refunded value will be added to your GOG Wallet in the currency of your purchase. You'll be getting GOG Wallet funds that you can use to purchase anything on GOG.com or partially pay for an item that's more expensive.

GOG Wallet funds will be credited to your GOG account in the currency in which you bought the relevant GOG content (e.g. If you bought a game in US Dollars, any GOG Wallet funds regarding it will be in US Dollars). These GOG wallet funds will be subject to our ‘Free Wallet’ special rule on duration (see section 6.7). Neither this nor any other part of this User Agreement affects your statutory rights.

In particular:. a) For Australian Users: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure;. b) For New Zealand Users: Neither this nor any other part of this User Agreement excludes, restricts or modifies the application of any right or remedy that cannot be so excluded, restricted or modified including those conferred by the New Zealand Consumer Guarantees Act 1993. Under this Act are guarantees which include that goods and services are of acceptable quality.

If this guarantee is not met there are entitlements to have the software remedied (which may include repair, replacement or refund). If a remedy cannot be provided or the failure is of a substantial character, the act provides for a refund. We understand that sometimes a purchase doesn't turn out how you expected and we want to be fair to GOG users. So here's our deal with you:. a) Preorders Refund: if you preorder and pay for a GOG game, you can cancel the preorder and get a full refund as long as we receive a valid request before the game's full release date on GOG.com. b) Early Exchange: you can exchange validly purchased GOG content for a replacement GOG game or video of equal or lower value if your request is made within 30 days of the original purchase, provided the original GOG content has not been downloaded, used, activated or streamed.

(For GOG content purchased during discount periods, the discounted price applies.) You can exchange specific GOG content once only. You can’t exchange GOG content you received as an exchange for other GOG content. c) Money back guarantee: if you buy any GOG content and have significant technical issues with it (e.g. There is a major show stopper bug in a game that prevents you from finishing it), we will give you a full refund if all the following requirements are met:.

(i) You must have genuine significant technical issues with the GOG content. (ii) You need to contact GOG Customer Support to request the refund within 30 days of the original purchase (if you received it from a GOG-authorised exchange for another product, then the 30 day period starts running from the date of exchange). (iii) GOG Customer Support must have a reasonable time period in which to try to resolve the issue before they process the refund to you. d) Withdrawal Right: we give you the right to withdraw from a purchase of GOG content without charge and for any reason within 30 days after you bought that GOG content, IF it has not been downloaded, streamed, activated or used in any way before then. If any of those things happen then your withdrawal right is lost. 7.4 Final sale: a sale is considered final either 30 days after purchase or when you try to download the GOG content or any additional/bonus content.

Once either of those happens, you no longer will have any return, exchange or refund options unless you have technical issues covered by paragraph (c) above. Virtual items/currency and GOG Wallet funds are not covered by section 7.3. And we cannot therefore offer voluntary refund, early exchange, money back guarantee or voluntary withdrawal rights regarding them, but still sections 7.1.

7.7 To help out, we have a special return/refund policy for you: we will refund any game in development that you want to return, for any reason, within 14 days of its respective purchase. A few additional points: (a) You will be refunded the original purchase price at the time of your purchase. (b) If you have gifted the game to someone else, you will still be able to obtain a refund BUT the gifted game copy will be disabled. (c) This refund program will be subject to a fair use policy: as long as you use it reasonably, you should be fine. However, if we believe that you are acting unreasonably or are abusing the program, then we reserve the right to refuse to grant you further refunds. (d) This refund replaces all other refund rights which you might otherwise have (e.g. Our ‘30 day money back guarantee’), excluding any legally required remedies.

(e) A game that comes out of development within 14 days of your purchase shall become subject to our regular ’30 day money back guarantee’, counting from the date of purchase. 8.2 Virtual Goods are digital items only with no cash-value or real world existence and cannot be ‘bought’, ‘sold’, gifted, transferred or redeemed, whether or not for other Virtual Goods, ‘real world’ money, goods, services or items of monetary value. Trading Virtual Goods is prohibited (unless you are specifically permitted to do so).

Your right to use any Virtual Goods is limited to a limited, nonexclusive, non-assignable, non-transferable, non-sublicensable, revocable licence to use them solely for your personal entertainment and non-commercial use in the applicable GOG content. You have no property interest or right or title in any Virtual Goods, which remains the appropriate publisher’s property. Virtual Goods may be changed, amended or reversed if necessary, including to enforce this Agreement. If necessary, limits may be placed on the use of Virtual Goods (including transaction limits and balance amounts). 8.3 The existence of a particular offer for Virtual Goods is not a commitment by us to maintain or continue to make the Virtual Goods or that offer available in the future. The scope, variety and type of Virtual Goods that you may obtain can change and we have the right to manage, modify and remove Virtual Goods if we consider necessary for the ongoing operation of GOG or GOG content or for other legitimate reasons, in which case we will have no liability to you or anyone for the exercise of such rights. We will make reasonable efforts to notify you of any such change and to explain the reason for such change.

10.1 GOG services including (but not limited to) their graphics, computer code, user interface, look and feel, audio, video, text, layout, databases, data and all other content, and all legal and exploitation rights regarding them are either owned by us or we license them from third parties. GOG content is owned by its developers/publishers and licensed by us. All rights are reserved except as we have explained in this Agreement. You may not use or exploit any part of the GOG services or GOG content except as explained in this Agreement. 11.1 Please follow these rules regarding the GOG services and GOG content. Please read these rules carefully since failure to follow them (particularly those in relation to cheating) will be considered a material breach of this Agreement, which could lead to suspension or cancellation of your access to GOG Services. Here are the rules:.

(a) Only use GOG services or GOG content for your personal enjoyment (for example, don't use them to make money or for political purposes). (b) Regarding GOG content, what you can do practically (which includes to modify, merge, distribute, translate, reverse engineer, decompile, disassemble, or create derivative works of it) depends on what the GOG content rights holder allows you to do (GOG can’t grant such rights), so please check this with the rights holder directly (the first thing you should do though is to check if they have a EULA and if so what it says). We also ask that you make only genuine attempts to improve the GOG content.

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(c) Regarding GOG services (which includes GOG software), unless you have prior GOG permission please don’t modify, merge, distribute, translate, reverse engineer, decompile, disassemble, or create derivative works of them – unless you’re allowed in this Agreement or by the law in your country. We’d like to emphasise that you are free to contact us for permission to do these things and we will review and respond to those requests in good faith. More generally, at some point in the future we want to open client protocols to make it easier for users to work with GOG data/software without any need for reverse engineering or similar techniques. (d) Don't hack, harm, grief, interrupt or misuse GOG services or GOG content, GOG users or GOG personnel or use them for any similar purpose. (e) Do not create, use, make available and/or distribute cheats, exploits, automation software, robots, bots, mods, hacks, spiders, spyware, cheats, scripts, trainers, extraction tools or other software that interact with or affect GOG services or GOG content in any way (including, without limitation, any unauthorised third party programs that intercept, emulate, or redirect any communication between GOG or its partners and GOG services and/or any unauthorised third party programs that collect information about GOG Services). (f) Don't interfere with the GOG or third party network software or other software including via tunnelling, code injection, modifying or changing GOG software, using any other similar software together with GOG services or GOG content, through protocol emulation, or through creation or use of private servers regarding GOG services or GOG content. Do not access or attempt to access areas of GOG.com, GOG Galaxy or GOG servers that have not been made available to the public.

(g) Don't do or say anything which is or may be considered racist, xenophobic, sexist, defamatory or otherwise offensive or illegal. Be nice to each other please!. (h) Don’t share, ‘buy’, ‘sell’, transfer, gift, lend, steal, misappropriate or misuse GOG accounts. GOG keys/codes can only be gifted or transferred or used in the ways permitted by GOG. If you have any questions or problems, contact customer support. (i) We ask you to follow any applicable geographic or regional, language or location-based restrictions, requirements or rules regarding GOG.

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(j) We ask you not to do anything in connection with GOG that infringes any copyright, trademark, patent, trade secret, privacy, publicity, or other right of others, such as images, photographs, sound files, text files, graphics files, and any other material or information. Your representations and warranties. You represent and warrant that you have the full power and ability to enter into this Agreement and will follow fully its terms. You also represent and warrant that any User Generated Content, which you transmit via GOG services does not infringe upon the intellectual property rights of any third party. You further represent and warrant that you will not use or contribute User Generated Content that is unlawful, tortious, defamatory, obscene, invasive of the privacy of another person, threatening, harassing, abusive, hateful, racist or pornographic. We work hard to try to make GOG content work on your systems but we only have limited time to carry out tests and we don't always get everything right.

Therefore, we can't accept any liability or responsibility for GOG content except where required by law (see 7.1.-7.2 above). We are also not responsible for anything that happens to GOG.com or GOG services which is outside of our control. However, don't forget you may be entitled to GOG content return and refund if it has technical issues see section 7.3 (c).

Our right to terminate the Agreement. If you materially breach this Agreement, we reserve the right to suspend or cancel your access to GOG services and GOG content. By material breach of the Agreement we mean a serious breach which could cause significant harm to GOG, GOG users, as well as, in particular breach of the provisions of section 11 above. If we suspend or cancel your access to GOG services or GOG content we'll take reasonable steps to contact you to explain why we've done this and what (if anything) you can do as a result. 19.3 You and we agree that your use of GOG services and GOG content, and this Agreement, will be deemed to be entered into in Los Angeles, California and governed by and interpreted according to the laws of the State of California, USA (and, if applicable, US Federal law).

Any legal claim by you against GOG.com will be made exclusively in any state or federal court located in Los Angeles, California, which will have subject matter jurisdiction regarding the dispute between you and us and therefore we both consent to the exclusive jurisdiction of those courts. In any legal claim under this Agreement, the side which wins will be entitled to its legal fees and expenses.